Queue Management
EasyFlow smart queue management system provides customer checkout analytics. The queue management platform can measure queue length at any given time, estimate average time-to-checkout and even count the cart-abandonment rate. The platform can also provide future queue size predictions allowing retailers to better plan checkout staffing.
Product Features
- Measures real time and historic checkout queue size
- Predicts customer footfall and queue sizes in the future
- Sends automated notifications when queues are about to form
- Identifies checkout understaffing and overstaffing situations
Benefits
- Improve customer checkout experience
- Avoid forming of queues by automated staff notifications and queue predictions
- Identify cashier waste-time when no customers are served
- Better balance staff resources throughout the store in real-time
- Better plan employee work shifts based on footfall prediction analytics
How it works
EasyFlow utilizes in-store security cameras at the store entrance and at the checkout area. The platform monitors visitor footfall in real time.
When detecting an increase in traffic (and noticing that only a few checkout counters are open), the platform will send notifications to employees on duty that queues are likely to form in the near future. Alternatively when the traffic drops (and too many checkout counters are open), the platform will provide notifications that checkouts should be closed.
The analysis is done solely using video data – no additional integrations with retail CRM or ERP are required (but can be implemented upon customer request). Analytics are provided in a SaaS self-service web interface.
