How AI Slashed Checkout Wait Times by 57.66%: The Case Study
The platform helped to reduce cashier idle time by 57.66% when measuring against the baseline, equaling to more than 2.5 man hours per store per day. The software also prevented 237 queue forming incidents, saving an average of 2.25 hours in customer wait time per day. The experiment was conducted for two months at two store locations of one of the largest retailers in Central and Eastern Europe with 18 manned checkout counters at both trial locations.